Frequently Asked Questions
Find answers to common questions about our tele-ICU services, technology, and processes.
1How quickly can we go live?
Typical pilots stand up in weeks, contingent on credentialing and hardware readiness. The timeline depends on your existing infrastructure, credentialing processes, and staff training requirements.
2Do you replace bedside teams?
No—tele-ICU augments onsite staff with intensivist-led support. Our remote experts work collaboratively with your bedside nurses and physicians to enhance patient care, not replace it.
3What equipment do we need?
HD camera/mic, bedside cart or room camera, sufficient bandwidth, secured VLAN for high-intensity sessions. We'll provide detailed technical specifications during the onboarding process to ensure optimal performance.
4Is it HIPAA-compliant?
Yes—platforms and processes are aligned to HIPAA Rules; BAAs executed with covered entities. We follow HIPAA Privacy, Security, and Breach Notification Rules to protect patient data.
5How does credentialing work?
We support credentialing/privileging at the originating site and CMS credentialing-by-proxy (when applicable). Under 42 CFR §482.22, distant-site telemedicine entities can provide privileging and credentialing through written agreements.
6What coverage models do you offer?
We offer Night ICU coverage, 24/7 tele-ICU, rapid surge coverage, and specialty e-consults including Pulmonary/Critical Care, Neurology, and Infectious Disease. Coverage models can be customized to your hospital's specific needs.
7How does billing work?
Billing structures are flexible and can be arranged based on your needs—whether per-shift, per-consult, or comprehensive coverage agreements. We work with your finance team to establish transparent, predictable pricing.
8How is patient data handled?
All PHI is handled in compliance with HIPAA standards. Data transmission is encrypted, access is role-based and logged, and no PHI is stored on unauthorized devices. Business Associate Agreements are executed with all covered entities.
9What are your support hours?
Technical and clinical support is available 24/7 to ensure seamless operations. Our support team is always available during active coverage periods with rapid response times.
10Does it integrate with our EMR?
Yes, we work alongside your existing EHR systems, alerts, and protocols. Our platform is designed to fit into your established workflows with minimal disruption while providing real-time access to patient data.
For Hospitals
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